Terms and Conditions - Sheilan House Port Alfred South Africa

We accept bookings for bed and breakfast accommodation only, regardless of whether you intend to pursue local services ( golf , fishing, touring etc.) during your accommodation period. For the purposes of our terms and conditions this will be known as bed and breakfast accommodation only.

The terms and conditions of the guest house will apply to your booking. These terms and conditions may limit and/or exclude the guest house's liability to you. Copies of these conditions are available on request from us.

Although every effort has been made to ensure the accuracy of the information (including prices), on our website or any future brochures we may publish, regrettably changes and errors occasionally occur. You must therefore check the details of your chosen break (including the price) at the time of booking. We reserve the right to make changes to and correct errors in advertised prices and other details at any time before your break is confirmed.

1. CONFIRMATION OF BOOKING

A booking can be made with Sheilan House in the following ways:

(i) Faxing a signed booking request or emailing to us; or
(ii) By telephoning us on +27 46 624 4076

In order to confirm your booking you must also make all payments to us in accordance with clause 2 below.
On receipt of your booking and all appropriate payments, we will issue you with a confirmation/invoice. This will show the balance to be paid and the date by which it is due. At this point your binding contract will come into existence. Please check this invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later.

2. PAYMENT

A deposit of 50% per person must be paid at the time of booking. The balance of your break must be paid prior to departure. Bookings made less than one calendar month before accommodation is required must be paid in full at the time of booking. We reserve the right to cancel your booking and retain your deposit.

3. CANCELLATION OF BOOKINGS / FAILURE OF ARRIVAL

Cancellations made 15 to 28 days prior to the agreed arrival date forfeit 75% of the deposit or 25% of the booking quote value, whichever the greater. Cancellations made 29 days or more prior to the agreed arrival date forfeit 50% of the deposit or 25% of the booking total, whichever is the greater.

Failure of the customer to arrive, or cancellations made 0 to 14 days prior to the agreed arrival date forfeit 100% of the deposit.

On receipt of written instruction to cancel the reservation, including bank details, the refund amount applicable will be refunded within 3 working days. Should the bank be outside South Africa an additional charge of R185.00 will be levied.

4. PRICING

Normal accommodation consists of one night's bed and breakfast . Prices are based on twin occupancy of rooms and are subject to change. Single room supplements may apply.

We reserve the right to change accommodation prices depending upon the season that the accommodation is required. This may also apply to school holiday periods, public holidays and school terms. Any price changes will be clearly advised to you at the time of booking. Any subsequent reduction in prices due to special offers will not apply to confirmed bookings.

5. COMPLAINTS

If you have a complaint or experience any problems during your break with us please inform us as soon as possible, preferably before you check out. All verbal complaints must be put in writing. If the matter cannot be rectified at the time, you must notify us in writing within two weeks of completion of your break. If you fail to follow this procedure, this may affect your entitlement to claim compensation where this would or may otherwise have been appropriate.

6. METHODS OF PAYMENT

We accept Visa and Master Credit Cards, also recognized Debit Cards and Cash. Cheques are not accepted.

7. BEHAVIOUR

When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the hotel or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party's full legal costs) as a result of your actions.

We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we or the supplier of the service in question are entitled, without prior notice, to terminate the break of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the hotel or other service. We nor the supplier will have any further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

8. SPECIAL REQUESTS AND MEDICAL PROBLEMS

If you or any member of your party has any medical problem or disability that may affect your break, please tell us before you confirm your booking. In any event, you must give us full details in writing at the time of booking.

9. INCLEMENT WEATHER POLICY

Inclement weather is inevitable during the course of the year which may affect the use of Sheilan House facilities. This will not be the basis of any refunds of accommodation fees.

10. CHANGES AND CANCELLATIONS BY US

Occasionally, we have to make changes to and correct errors on our website or in any future brochures and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavor to avoid changes and cancellations, we reserve the right to do so.

11. GOVERNING LAW AND JURISDICTION

Your contract and all matters arising out of it are governed by South African law. You agree that any dispute, claim or other matter which arises out of or in connection with this contract or your break will be dealt with in the courts or any part of the SA in which you live. If you live outside the South Africa you will be required to attend a South African court.

12. WEBSITE USAGE

Your use of this website is treated as confirmation that you have understood and agreed to be bound by all of these terms and conditions. Use of this web site is prohibited unless you agree to these Terms and Conditions. You must not use this website if you have not read these terms and conditions.

12.1 Legal/Terms and Conditions

Sheilan House, their clients, associate companies and any sub-agents give notice to anyone visiting this website that, your use is subject to the terms and conditions as set out below. You are reminded that the content of the site may amended from time to time by Sheilan House.

This site is the property of Sheilan House.

12.2 Copyright, Trade Mark and Intellectual Property Rights

The contents of the pages of this site belong to Sheilan House. You may not reproduce a permanent copy of this, or any part of this, site. You may not reproduce all or any part of it into any other site, publication or other known mediums. You must however, acknowledge Sheilan House web page as source of the material. You must also include such acknowledgement and Sheilan House address (www.sheilanhouse.co.za) to all material where prior permission to re-publish has been obtained from the Sheilan House owners.

Temporary copies of the contents of this site may be printed, displayed, or downloaded onto your own computer, but only for your own non-commercial use.

Due to the nature of the Internet, no guarantee is given of uninterrupted or error free access to this site or the information-transactions conducted through it and Sheilan House shall not be liable for any failure in processing your details due to Internet errors, site unavailability, or circumstances beyond its reasonable control.

Sheilan House makes no warranty that this site is free from errors, defects or viruses.

Whilst Sheilan House and its associated companies have no obligation to update this site, Sheilan House uses all reasonable efforts to ensure that the information published on this website is complete, accurate and up-to-date, no representations or warranties are made (express or implied) as to the accuracy or completeness of such information.

We may, at our sole discretion, terminate, change or suspend any part of our site, including any content, features or hours of availability.

Consequently, this Site is provided "AS IS", without a warranty of any kind.

Sheilan House and its associated companies cannot accept any responsibility (to the extent permitted by law) for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information appearing on this site or any other site to which it may be linked.

Nothing on this website shall be deemed to constitute financial or legal advice and in the event that you wish to have any such advice, you should contact a financial advisor or solicitor/attorney.

If any part of this Agreement is found to be void or unenforceable, it will be severed from the rest of this Agreement so that it is ineffective to the extent that it shall not affect the validity of the balance of the Agreement, which shall remain valid and enforceable according to its terms.

12.4 Changes to the Website/Terms & Conditions

We reserve the right to change the content of this site (including the terms and conditions) at any time. Therefore, it is your responsibility to visit this page of the site on a regular basis to ascertain whether any amendments have been made. If you do not agree to amendments made, you should immediately stop using the site.

Whilst we take every care to ensure that the standard of this site remains high and to maintain the continuity of it, we do not accept any ongoing obligation or responsibility to operate this site (or any particular part of it). If any part of our terms and conditions is deemed to be unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

12.5 Data Protection

Sheilan House respect and value the security and privacy of those of its contacts. Sheilan House follows strict security procedures in the storage and disclosure of personal information in order to prevent unauthorized access. Personal Data is held on our administration database either because of work we have undertaken or are currently engaged in. You will not however, receive any unwanted material through the post.

In accordance with your rights you may request the amendment of the personal information held or to cease receiving requested direct marketing materials.

Sheilan House does not sell, rent or deal in the personal information we hold. Information may, in the ordinary course of business, move between Sheilan House, its associated companies and to our contractors.

See our Privacy Policy

“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Sheilan House may use cookies to allow us to offer various services without you having to retype your personal details and preferences. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future.

12.7 IP Addresses

Sheilan House may log IP addresses to help diagnose problems with our servers and for system administration. Sheilan House shall only use these addresses for technical & tracking purposes.

Sheilan House captures industry standard information solely for the purposes of analysis. Information contained in server log files is intended for internal use only and will not be disclosed to our partners.

12.9 Accessibility - Difficulty Reading Site - Disabled Assistant Browsers

Sheilan House has adopted the guidelines set down by the World Wide web Consortium (W3C) in their article " Checklist of Guide points for Web Content Accessibility Guidelines v1.0 (Guidelines - 5th May 1999 ) and has applied these where possible within this web site design. If you have difficulty using this site, please follow the tips below

Explore the options in your browser (at the top of this window).

Using the latest versions of Netscape or Internet Explorer you will find you are able to:

alter the text size
alter the text colour
alter the background colour
alter the line length
by changing the size and shape of your browser window override the colour scheme of this and other Website's with your preferred settings.

We are constantly trying to improve our accessibility status and have received a Bobby rating for the site:

If you have any suggestions on how we could make our site mores accessible please let us know.

12.10 Jurisdiction

These terms and conditions and any claim based upon use of this site shall be governed by the laws of South Africa and you agree to submit the exclusive jurisdiction of the South African courts.

12.11 How to contact Sheilan House

We welcome your views about our website and its content. If you would like to contact us with any queries or comments please send an email to mikeb@sheilanhouse.co.za